Terms & conditions

ABOUT THE COMPANY
Welcome to zo-on.is (the "Website")!

LDZ19 ehf. ("ZO•ON")
Skeiðarás 8, 210 Garðabær
Iceland
Company ID (kennitala): 4909251980

1. USE OF THE SERVICE
Please read these terms carefully. By using and shopping on our website you accept the terms and conditions described below. As these terms and conditions may be updated from time to time, we recommend that you check this page regularly for any changes we may have made.

2. OUR SERVICE
We sell outdoor clothing specially designed to keep you dry and warm, whatever the weather (our "Service"). Our Service is available 24 hours a day, except when our website is unavailable due to maintenance or other reasons beyond our control.

3. ELIGIBILITY
This is a contract between you and us. You must read and agree to these terms before using the Service. You may use the Service only if you can form a binding contract with us, and only in compliance with this agreement and all applicable local and national laws, rules and regulations.
You must be at least 18 years of age to use the Service. Any use of or access to the Service by anyone under 18 is in breach of this agreement.

4. THE ORDER PROCESS
You can place your order at any time that suits you. You confirm that when you place an order you are making us an offer, which we may accept or decline at our discretion. You can only make an offer through our website; offers made by phone, email, letter or fax will not be accepted.
Do not place an order if you are unsure of your choice. Review your selection before making an offer. If you make a mistake, you can contact us and we will help you.
Subject to our returns and complaints policy, the order you submit becomes binding when you click "Pay" and your receipt appears on screen. The receipt confirms that we have received your order. Nevertheless, we reserve the right to decline your offer after we have sent you your receipt.
Once we have accepted your offer, we will send you an email confirming that your items have been dispatched.
We can only deliver to the countries listed on our website.
You have the right to notify us that you are withdrawing from your purchase within 30 days of delivery.
We dispatch orders Monday to Friday. Delivery time depends on your country. Orders placed on an Icelandic public holiday are processed on the next working day.
We reserve the right to decline your offer or cancel your purchase for any of the following reasons:
i. your payment details are incorrect or cannot be verified, or you do not pass a credit check;
ii. your order may have been placed fraudulently, or in connection with a criminal offence or other illegal activity;
iii. there was an unintentional error on the website, e.g. a payment or pricing error;
iv. we have reason to believe you are under 18;
v. we were unable to deliver to the address you provided.

5. PRICES
All prices include VAT.
Your price may also include other charges, such as delivery and other services. Before you place your order, we will show you every item that makes up your total price.
We reserve the right to change prices at our discretion.
If you live outside Iceland, you may have to pay customs duties and VAT on your shipment.

6. PAYMENT
We accept the following payment methods: VISA, MasterCard, Amex, Netgíró and PayPal (PayPal is not available for payments in Icelandic krónur).
Prices are shown in the currency of the country you select.
You acknowledge that the price of your order depends on your delivery country.

7. INSPECTING YOUR ITEMS
Once your items have been delivered, the risk passes to you.
Without affecting your statutory rights and remedies, you are responsible for inspecting the items for defects and, if there are any, notifying us of your complaint.
You have the right to refuse delivery if the parcel is damaged on arrival, or if you receive items that do not match your order.
You are also entitled to keep a faulty item and request a price reduction. In that case, please contact our customer service team.

8. RETURNS AND WITHDRAWAL
You have 30 days to cancel your purchase and return or exchange the items delivered. To receive a refund, your item must be in the same condition and original packaging as when it was delivered to you. You must register your return online before sending the item back to us. Please see our returns page for more information.
We take full responsibility for any mistakes on our part.
If you notice any defect in an item or any other problem with your order within 30 days of delivery, please register the item online and send it back. See our returns page for more information.
If you give an incorrect delivery address, the parcel will be returned to us, and you will need to pay the cost of re-sending your order once you provide a valid address.

9. REFUNDS
Once we have received and processed your request, you will be refunded. We aim to process refunds within 3 working days of receiving your parcel and will email you to let you know that your refund has been received and processed. After you receive that email, it can take 5–10 working days for the refund to reach your account, depending on your bank or card issuer. You will be refunded to the same payment method used for the purchase. If we cannot refund to your card, we will contact you to arrange another refund method.

10. OUR PROPERTY RIGHTS
ZO•ON owns all rights, title and interest, including all related intellectual property rights, in and to our products.
Our agreement is not a sale and does not give you any rights of ownership in our brand or in any intellectual property owned by us. Accordingly, you agree not to sell, license, rent, modify, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit or create derivative works from any of our content. Any use of our content not expressly permitted under this agreement is strictly prohibited.
The Service, our name and our logo are the exclusive property of ZO•ON.
We own all rights, title and interest in any content, suggestions, ideas, enhancement requests, feedback, recommendations or other information provided by you or any other party relating to our Service. You may choose to, or we may invite you to, submit comments or ideas about our Service, including without limitation how to improve our Service or our products. By submitting an idea, you agree that your submission is voluntary, unsolicited and unrestricted and will not place us under any obligation of confidentiality or any other obligation, and that we are free to use the idea without any further payment to you and/or to disclose the idea on a non-confidential basis or otherwise. You further acknowledge that by accepting your submission we do not waive any rights to use similar or related ideas previously developed by our staff or obtained from sources other than you.

11. PRIVACY
We care about the privacy of our customers. By using our Service you consent to the collection, use and disclosure of personally identifiable information about you. Such information will only be used to understand our customers' needs in relation to the Service. All data collection fully complies with the GDPR.
We use the information you agree to share in connection with our SMS marketing service to send you text notifications (about your order, including abandoned cart reminders), text offers and transactional texts, including requests for reviews.
Our website uses cookies to keep track of the items in your shopping cart, including after you have left it. This information is used to decide when to send abandoned cart reminders by SMS or email.
By opting in to ZO•ON SMS marketing, you agree to receive text notifications (about your order and abandoned carts), including requests for reviews, even if your mobile number is registered on the do-not-contact list of Registers Iceland (Þjóðskrá Íslands). Message frequency varies. Consent is not a condition of purchase.
To stop receiving text messages and notifications, reply STOP to any message from us or tap the unsubscribe link in our messages. Other ways of opting out, such as using other words or requests, will not be treated as a valid unsubscribe request. We do not charge for this service.
For any questions, text HELP to the number you received the message from. You can also contact us at info@zo-on.com for more information.
To the extent permitted by applicable law, you agree that we are not liable for failed, delayed or misdirected delivery of information sent through the Service, for errors in such information, or for any action you may or may not take in reliance on such information.

12. SECURITY
To protect your information, ZO•ON uses one of the most secure online ordering systems on the market, and we are constantly improving our software.
We care about the security of your personal information. However, we cannot guarantee that unauthorised third parties will never be able to defeat our security measures or use your personal information for improper purposes. You acknowledge that you provide your personal information at your own risk.
In addition, to protect our customers and keep online shopping safe, we may check the information you submit when you make an offer. These checks may include address and payment verification and screening of your offer to prevent fraud.

13. THIRD-PARTY RECOMMENDATIONS AND INFORMATION
Our Service may contain recommendations and information relating to third parties that are not owned or controlled by us. We do not endorse or take responsibility for any such third-party information, content, products or services.
If you contact third parties regarding services and/or engage third parties to provide services, you do so at your own risk, and this agreement does not apply to your use of such third-party websites, services or products. You expressly release us from all liability arising from your use of any third-party website, service, product or content.

14. INDEMNITY
You agree to indemnify and hold us, our affiliates, and our respective officers, directors, employees and agents harmless from and against any claims, liabilities, damages, losses and expenses arising out of or in any way connected with your breach of these terms.

15. NO WARRANTY
Your use of the Service is at your own risk. To the extent permitted by applicable law, the Service is provided without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability. No advice or information, whether oral or written, obtained from us or through the Service will create any warranty not expressly stated here. Without limiting the foregoing, we do not warrant that the content is accurate, reliable or correct; that the Service will meet your requirements; that the Service will be available at any particular time or place, uninterrupted or secure; that any defects or errors will be corrected; or that all requests will be handled satisfactorily or at all.
We do not warrant the suitability, safety or ability of any third party to provide services, nor that any such third party will meet your requirements or expectations. We take no responsibility for any service advertised or offered by third parties through our Service or any website or service linked from our site, and we will not be a party to or in any way monitor any transaction between you and the providers of such services.
Some countries do not allow limitations on certain implied warranties, in which case the above limitations do not apply. This agreement gives you specific legal rights, and you may also have other rights as provided by law.
Without limiting the foregoing, your communications or dealings with, and use of the services of, third parties are solely between you and that third party. You agree that we are not responsible, directly or indirectly, for any loss or damage of any kind arising from such dealings or from the presence of such third parties or service providers.

16. LIMITATION OF LIABILITY
To the extent permitted by applicable law, our staff will in no event be liable for any indirect, punitive, incidental, special or consequential damages, including without limitation loss of profits, goodwill, use, data or other intangible losses, arising out of or relating to the use of, or inability to use, this Service.
To the extent permitted by applicable law, we accept no liability for any personal injury or property damage of any kind resulting from your access to or use of our Service.

17. ENTIRE AGREEMENT
These terms of use, together with any other agreements and rules incorporated by reference, form the entire agreement between you and us. They supersede all prior agreements, written or oral, between you and us relating to their subject matter. Additional terms and conditions may apply between you and third parties. You confirm and warrant that no third-party agreement interferes with your obligations to us under these terms.
We keep a record of all contracts made, including your offer and the order confirmation, and we recommend that you keep your own copies.

18. WAIVER
Except as provided here, a failure to exercise a right or require performance under these terms will not affect a party's ability to exercise that right or require performance at any time afterwards, nor will the waiver of a breach be considered a waiver of any subsequent breach.

19. GOVERNING LAW
These terms of use and the business relationship between you and us are governed by Icelandic law.
Any disputes arising from this agreement and these terms of use shall be brought before the District Court of Reykjanes (Héraðsdómur Reykjaness).

20. CONTACT US
If you have any questions or concerns about these terms, please do not hesitate to contact us at: info@zo-on.com