terms
ABOUT THE COMPANY
Welcome to zo-on.is ("Home")!
ZO International ehf. (“ZO•ON”)
Urdarhvarf 4
203 Kopavogur
Iceland
Civil code: 490300-2440
1. USING THE SERVICE
Please read the terms carefully. By using and shopping on our website, you agree to our terms and conditions described below. As the Terms and Conditions may be updated from time to time, we recommend that you check this page regularly to see any changes we may have made to the Terms and Conditions.
2. OUR SERVICE
We sell outdoor clothing specially designed to keep you dry and warm, whatever the weather. ("Our Services").We offer our services 24 hours a day, unless our website is down for maintenance or other reasons beyond our control.
3. QUALIFICATION
This is a contract between you and us. You must read and agree to these terms before using the service. You may use the service only if you can form a binding contract with us and only in compliance with this Agreement and all applicable local, national laws, rules, and regulations.
You must be at least 18 years of age to be eligible to use the service. Any use or access to the service by anyone under 18 is in violation of this agreement.
This is a contract between you and us. You must read and agree to these terms before using the Service. You may use the Services only if you can form a binding contract with us and only in accordance with this Agreement and all applicable national laws, rules and regulations.
You must be at least 18 years old to use the service. Any use or access to the Service by a person under the age of 18 violates this Agreement.
4. ORDERING PROCESS
You can place your order at any time, at your convenience. You confirm that when you place an order you are making an offer to us which we may accept or reject at our discretion.You can only bid through our website. Bids submitted by telephone, e-mail, letter or fax will not be accepted.
Do not place an order if you are unsure of your choice. Review your options before making an offer. If you make a mistake, you can contact us and we will help you.
Subject to our 'returns and complaints' policy, the order you submit becomes binding once you click 'Pay' and your receipt appears on your screen. Accordingly, the receipt is confirmation that we have received your order. However, we reserve the right to reject your offer after we have sent you your receipt.
After we have accepted your offer, we will send you a confirmation email to let you know that we have shipped your products.
We can only deliver your product to the countries listed on our website.
Within 30 days of delivery of your product, you have the right to notify us of your withdrawal from the purchase.
We deliver your products from Monday to Friday. Delivery time depends on your country of origin. Orders placed on an Icelandic holiday will be processed on the next working day after the public holiday.
We reserve the right to reject your offer or cancel your purchase for any of the following reasons:
i. Your payment information is incorrect or unverifiable, or you are not approved for a credit check;
ii. Your order may have been submitted for fraudulent purposes, or in connection with a criminal offense or other illegal activity;
iii. There was an inadvertent error on the website; t.d payment error, price error, etc.setc.;
iv. We have reason to believe that you are under 18;
v. We were unable to deliver to the address you provided
5. PRICE
All prices include value added tax (VAT).
Your price may also include other charges such as charges for delivery and other services. Accordingly, before placing the order, we will inform you of all items in the total price to you.
We reserve the right to change prices at our convenience.
We ship duty free to all countries.
6. PAYMENTS
We accept payments for your order with the following payment methods: VISA, MasterCard, Amex, Netgíró and PayPal (not valid for payments in Icelandic króna).
Prices for the products are published according to the currency of the country you choose.
You acknowledge that the price of your order is determined by your country of delivery.
7. PRODUCT INSPECTION
Once the product has been delivered, you bear the risk of the product.
Without affecting your statutory rights and remedies, you are responsible for inspecting the products for defects and, if so, notifying us of any complaints you have.
You have the right to refuse receipt of the product if the package is damaged during delivery to you or if you receive products that do not conform to your order.
You also have the right to keep the defective product and request a discount from the price. In that case please contact our customer service.
8. PRODUCT RETURN AND WITHDRAWAL
You have 30 days to cancel the purchase and return the delivered products or exchange. To be eligible for a refund, your product must be in the same condition and original packaging as it was delivered to you. You need to register a return online before sending the product back to us. Please visit our returns page for more information.
We are fully responsible for mistakes on our part.
If you notice any product defects or any other problem with your order within 30 days of delivery, please register your product online and return it. For more information see our returns page.
If you provide an incorrect address for product delivery, the shipment must be returned to us. You will be responsible for the cost of returning your purchase when you later provide a valid address.
9. REFUND
Once we have received and processed your request, you will receive a refund. We aim to issue a refund within 3 working days of receiving your package and will email you to let you know that we have received and processed your refund request. After you receive the email, it may take up to 5-10 business days for the refund to be credited to your account. The time this takes depends on which bank or card issuer you have. You can expect a refund using the same payment method used for the purchase. If we are unable to refund your credit card, we will contact you to find another way to refund you.
10. OUR PROPRIETARY RIGHTS
ZO•ON owns all right, title and interest, including all related intellectual property rights, in and to our Products.
Our agreement is not a sale and does not give you ownership rights to our trademarks, or any intellectual property rights owned by us. Accordingly, we do not agree to sell, license, rent, modify, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, modify or create derivative works from any of our Content. Any use of our Content not specifically authorized by us under this Agreement is strictly prohibited.
The service, our name and logo are the exclusive property of ZO•ON.
We own all right, title and interest in and to any content, suggestions, ideas, requests for improvements, feedback, advice or other information that you or any other party provides regarding our Services. Accordingly, you may choose to, or we may invite you to submit comments or ideas about our Services, including without limitation how to improve our Services or our products. By submitting an idea, you agree that your disclosure is unwarranted, unsolicited and without restriction and will not subject us to any fiduciary or other obligations, and that we are free to use the idea without further payment to you and/or to publish the idea without confidence or otherwise. You further acknowledge that by accepting your Contribution, we do not waive any rights to use similar or related ideas previously developed by our employees or obtained from sources other than you.
11. PRIVACY
We care about the privacy of our customers. By using our Services, you consent to the collection, use and disclosure of personally identifiable information about you. Such information will only be used to find out what the customer's needs are for the service. All data collection is fully compliant with GDRN rules.
The information you agree to share in connection with our SMS marketing services is used by us to send you text notifications (for your order, including cart abandonment reminders), text offers and commercial texts, including requests for reviews from us.
Our website uses cookies to keep track of items you put in your shopping cart, including when you leave it. This information is used to determine when to send an abandoned cart reminder message via SMS or email.
By agreeing to ZO•ON's SMS marketing, you agree to receive text notifications (for your order, abandoned cart), including requests for reviews from us, even if your mobile number is blacklisted by the National Register of Iceland. Message frequency varies. Acceptance is not a condition of purchase.
If you want to stop receiving text messages and notifications, reply to messages from us with a STOP mobile message sent from us or press the unsubscribe link in the messages from us. Other means of opting out of communications from us, such as using different words or requests, will not be considered a reasonable means of unsubscribing. We do not charge for the service.
For any questions, please send HELP to the number you received the message from. You can also contact us at info@zo-on.com til to get more information.
To the fullest extent permitted by applicable law, you agree that we are not responsible for any failed, delayed, or incorrect transmission of information transmitted through the Service, errors in such information, and/or any actions you may or may not take. act in confidence of such information.
12. SECURITY
To protect your information, ZO•ON uses one of the most secure online ordering systems on the market and we are constantly improving our software.
We care about the security of your personal information. We cannot guarantee that an unauthorized third party will never be able to defeat our security measures or use your personal information for improper purposes. You acknowledge that you disclose your personal information at your own risk.
Furthermore, to protect our consumers and maintain the security of online shopping, we may perform checks on the data you submit when you submit an offer. These checks may include address and payment verification and screening of your offer to prevent fraud.
13. ADVICE AND INFORMATION FOR THIRD PARTIES
Our Services may contain advice and information for third parties that are not owned or controlled by us. We do not endorse or accept responsibility for such third party information, content, products or services.
When you contact third parties for services and/or hire third parties to provide services, you do so at your own risk and that this agreement does not apply to your use of such third party websites, services, or products. You expressly release us from any and all liability arising from your use of any third party website, service, product or content.
14. INDEMNIFICATION
You agree to indemnify us, our affiliates, and their respective officers, directors, employees and agents from and against any and all claims, liabilities, damages, losses and expenses arising out of or in any way related to any breach your on these terms.
15. NO WARRANTY
Use of the service is at your own risk. To the extent permitted by applicable law, the Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM US OR THROUGH THE SERVICE WILL CREATE ANY WARRANTY NOT EXPRESSLY STATED HEREIN. Without limiting the foregoing, we do not warrant that the Content is accurate, reliable or correct; that the Service meets your requirements; that the Service will be available at any particular time or place, uninterrupted or secure; that any defects or errors will be corrected; that all requests will be handled satisfactorily or at all.
We do not guarantee the suitability, safety or ability of any third party to provide services, or that such third party will meet your requirements or expectations. We are not responsible for any services advertised or offered by third parties through our Services or any website or service linked to our Site, and we will not be a party to or in any way monitor any transaction between you and providers of such services.
SOME COUNTRIES DO NOT ALLOW LIMITATIONS ON CERTAIN IMPLIED WARRANTIES, IN WHICH CASES THE ABOVE LIMITATIONS MAY NOT APPLY. This Agreement gives you certain legal rights, and you may also have other rights specified by law.
Without limiting the foregoing, your communications or dealings with and use of Third Party Services are solely between you and such Third Party. You agree that we shall not be liable, directly or indirectly, for any loss or damage of any kind incurred as a result of such transactions or as a result of the presence of such third parties or service providers.
16. LIMITATION OF LIABILITY
To the maximum extent permitted by applicable law, in no event shall our employees be liable for any indirect, punitive, incidental, special or consequential damages, including without limitation damages for loss of profits, goodwill, use, data or other immaterial damages arising out of or related to the use or inability to use this service.
To the extent permitted by applicable law, we accept no liability for any personal injury or property damage of any kind arising from your access to or use of our Services.
17. ENTIRE AGREEMENT
These Terms of Use and any other agreements and policies incorporated by reference into these Terms constitute the entire agreement between you and us. It supersedes all prior agreements, whether written or oral, between you and us regarding the subject matter contained in these Terms of Use. Additional terms and conditions may exist between you and third parties. You confirm and warrant that third party agreements do not interfere with your obligations to us under these Terms of Use.
We keep all contracts entered into, including your quotation and order confirmation, and we recommend that you keep copies.
18. WAIVER OF RIGHTS
Except as provided herein, failure to exercise a right or demand performance under these Terms will not affect a party's ability to exercise or demand such right at any time after that, nor shall the waiver of a breach be deemed a waiver.
19. LEGAL HISTORY
These terms of use and the business relationship between you and us are governed by Icelandic law.,
Issues that may arise from this agreement and terms of use shall be heard by the Reykjaness District Court.
20. CONTACT US
If you have any questions or concerns about any of these terms, please feel free to contact us at: info@zo-on.com