Returns & exchanges

We offer free returns within 30 days if you live in Iceland. For returns from outside Iceland, the customer is responsible for the return shipping costs. All returns must be registered online before they are sent back to us. Please note that all items must be unused and have their original tags attached. For more information or help, please contact our customer service team. See below for frequently asked questions about returns.

You can register your return here.

HOW DO I RETURN AN ITEM?

All returns must be registered online before they are sent back. You will find the return process under 'Register a return' at the bottom of the page. To register a return you need your order number and the email address you used when ordering. Your order number is in the confirmation email we sent you. Select the items you want to return and tell us why. Once you have completed the return process, bring the items to our store at Skeifan 11b. If you live outside the capital area and your order was sent with Pósturinn, stick the return label that came with your order onto the parcel and hand it in at your nearest post office.

DO I NEED TO RETURN EVERYTHING I ORDERED?

No. During the return process you can choose which items you want to return.

HOW DO I EXCHANGE FOR A DIFFERENT SIZE OR COLOUR?

1. Start by entering your order number and email address under Register a return.
2. During the process you can choose a new size or colour if we have it in stock.
3. If the new size or colour is not in stock, you can choose to return the item instead.

Please contact our customer service team if you have any questions.

MY ITEM IS FAULTY. WHAT CAN I DO?

We are sorry that you received a faulty item. We do our best to make sure every item is in perfect condition when we send it. If you bought the item on our website within the last 30 days, you can register it online as a return using the order number and email address you used for the purchase. Please note that damage caused by normal wear and tear is not considered a fault. If more than 30 days have passed, or if you bought the item in one of our stores or elsewhere, please contact our customer service team.

HOW LONG DOES IT TAKE TO RECEIVE MY REFUND?

We aim to refund you as quickly as possible. We usually issue refunds within 3 days of receiving your parcel or proof of postage, and we email you to let you know the refund is on its way. After you receive that email, please allow 5–10 working days for the payment to appear in your account. How long this takes depends on your bank or card issuer and is unfortunately outside our control. You will normally be refunded to the same payment method you used for the purchase. If that is not possible, we will contact you straight away to arrange another refund method. If you have not received your refund within this time, please contact our customer service team.