Shipping

INTERNATIONAL ORDERS: CUSTOMS, VAT AND HANDLING FEES

Orders are shipped from Iceland. Deliveries to other countries may be subject to import VAT, customs duties and postal or carrier handling fees. Free shipping covers transport only; it does not include these import charges.

Unless checkout explicitly states that import charges are included, they are not included in the product price or shipping fee and are normally payable by the recipient on import. The amount depends on the item and destination country's rules. Check with your local customs authority or carrier before ordering. This does not affect your statutory consumer rights.

SHIPPING COSTS

Shipping within Iceland is free on orders of 15,000 ISK or more. For orders under 15,000 ISK, shipping costs 950 ISK.

DELIVERY TIME

It can take up to three days for your order to reach you. If you live in the Reykjavík capital area and order before 12:00, your order is delivered the same day when you choose delivery with TVG Express. Orders placed at weekends and on public holidays are packed and posted on the next working day.

HOW WILL MY ORDER BE DELIVERED?

All orders within Iceland are delivered by Pósturinn (Iceland Post) or TVG Express, depending on which service you choose. If you choose Pósturinn, your order is sent to your nearest post office. If you live in the capital area, you can choose home delivery with TVG Express or delivery to one of their many pick-up points. TVG Express also has many pick-up points outside the capital area.

If you live outside Iceland, your order will be sent with Pósturinn (Iceland Post). Shipping costs and any free-shipping offers are shown at checkout before you confirm your purchase.

HOW CAN I TRACK MY ORDER?

As soon as your order has been packed, we email you the tracking number. You can follow your parcel using the link in that email. If you have not received the email within 24 hours of placing your order, please contact our customer service team.

Please note that orders are processed on working days. Our warehouse is closed at weekends and on public holidays.