Returns & exchanges

You can notify us of a return or request an exchange within 30 days of receiving your item. This period starts on delivery, not on the date you placed your order.

Returns within Iceland are free when you follow our return instructions. For change-of-mind returns from other countries, the customer pays the return shipping costs unless otherwise agreed or required by applicable consumer law. This does not apply to costs we are responsible for where an item is faulty or incorrect.

HOW DO I RETURN AN ITEM?

Register your return here using your order number and the email address used for your purchase. Select the items you wish to return and follow the instructions. If you cannot use the return portal, you can notify us by emailing netverslun@zoon.is.

Items returned under our 30-day return policy should be unused with their original tags. Pack them securely, preferably in their original packaging. This policy does not limit your statutory right to inspect goods or your rights relating to faulty items.

RETURNS WITHIN ICELAND

After registering your return, you can bring it to our store at Skeifan 11b. For postal returns, use the return label as instructed. Contact us if you need a label.

RETURNS FROM OTHER COUNTRIES

Contact netverslun@zoon.is before sending your parcel back. We will confirm the return method, correct address and customs paperwork instructions. Keep your proof of postage and tracking number.

EXCHANGING SIZE OR COLOUR

You can request a different size or colour through the return process, subject to stock availability. You can choose which items to return; you do not need to return your entire order.

FAULTY OR INCORRECT ITEMS

Contact us with your order number and a description of the problem, ideally with a photo. We will explain the next steps. The 30-day return period does not limit your statutory rights relating to faulty goods.

UNCOLLECTED PARCELS AND IMPORT CHARGES

If you intend to refuse delivery or have not collected your parcel because of import charges, contact us so we can coordinate the return. We will explain the refund arrangements and itemise any potential costs before you decide how to proceed. Import charges paid to authorities or carriers are separate from your payment to ZO•ON; we can help with information and documents for a possible claim to recover those charges.

REFUNDS

We aim to process refunds within 3 working days of receiving the returned item or proof of postage, as applicable, and will email you a confirmation. Your bank or card issuer may take 5–10 working days to display the payment. Refunds are made to the original payment method unless otherwise agreed.

Your statutory consumer rights, including rights concerning refunds and delivery costs, apply regardless of this policy. Website updates do not reduce rights arising from earlier purchases.